Combined Parking Solutions operate a full complaints procedure and all complaints are logged and fully investigated.
Complaints are also subject to yearly review by the IPC.
We follow the IPC complaints procedure and you can read/download the latest version here: https://www.combinedparkingsolutions.com/downloads/ComplaintsPv1.pdf
PLEASE NOTE – a complaint is different to an appeal and a charge will NOT be placed on hold whilst we deal with a complaint – It is therefore important that if you wish to make a complaint and appeal you make 2 separate clear requests.
We ain to will reply and fully deal with all complaints within 28days of receiving them – if we are unable to respond in this time (due to requiring more information) we will update you within 28days of the progress and the next steps
If you are unhappy with the outcome of a complaint then you will have the opportunity to ask the IPC to look into further following our final response and full information on how to do this will be sent with our final response.
It is important to remember that a complaint may be upheld and an appeal refused for the same charge – this is due to a complaint is regarding the method or manner in which a ticket was issued or dealt with and an appeal will only look at the legality of the charge issued .. it is for this reason we treat them as separate incidents.
Complaints can be made by calling us on 0871 288 4606 , email us at info@combinedparkingsolutions.co.uk or writing to us on the address given on the ticket/letter sent to you.
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