General

What is the Protection of Freedoms Act ?

Posted on: September 28th, 2012 by admin

The Protection of Freedoms Act 2012, in particular Schedule 4 came into effect on 1st October 2012 and relates to all tickets issued on or after this date in England & Wales. This allows us to hold the registered keeper Read the full article…

What is your complaints procedure?

Posted on: June 21st, 2012 by admin

Combined Parking Solutions operate a full complaints procedure and all complaints are logged and fully investigated. Complaints are also subject to yearly review by the IPC. We follow the IPC complaints procedure and you can read/download the latest version here: https://www.combinedparkingsolutions.com/downloads/ComplaintsPv1.pdf Read the full article…

What is the appeals process?

Posted on: June 21st, 2012 by admin

All appeals should be made to ourselves within 28days of the parking charge issue date (if a ticket has been attached to the windscreen) or within 28days of the date of the postal issued ticket. We DO NOT deal with Read the full article…

Is the system legally enforceable?

Posted on: June 21st, 2012 by admin

Yes, and we often take people to court who refuse to pay and the courts enforce the charge. Combined Parking Solutions has an excellent track record for enforcing unpaid parking charges via the courts. We also ask you take photographs of Read the full article…

If someone does not pay will I have to go to court?

Posted on: June 21st, 2012 by admin

No.. We deal with all the court related matters and as we have a legal contract with yourselves to enforce the ticket you will not have to have any dealing with the court or the driver.

Will I have to submit invoices?

Posted on: June 21st, 2012 by admin

No.. We issue a ‘self billing system’ – whereby every time we send you a payment we issue an invoice – a copy is sent for your records – thus saving you time.

How will I be paid?

Posted on: June 21st, 2012 by admin

Payment is made by bank transfer, on a monthly basis..

How will I know the status of a ticket?

Posted on: June 21st, 2012 by admin

You can request a statement showing all tickets issued and the current state (ie. Paid, cancelled, awaiting DVLA response to driver details etc..) to be sent on a weekly/monthly basis by post or email. You can also see the ticket Read the full article…

What happens if I issue an incorrect ticket ?

Posted on: June 21st, 2012 by admin

You have the facility to cancel a ticket within the first 14-days by simply advising us or logging into the system and pressing cancel, there is no cost for this when using our windscreen issued scheme – if you use Read the full article…

Why can you pay higer compensation than other ticketing companies ?

Posted on: June 21st, 2012 by admin

Because we are fully self-administered, fully computerised and have all the in-house expertise our costs are lower. We also pride ourselves on the quality of our signage and personal service (we always discuss with you in detail to understand your Read the full article…